Need emergency service? Give us a call and we'll try our best to help! Additional fees apply.

5805 Chandler Court, Westerville, Ohio 43082

Terms & Conditions

Welcome to Big Walnut Dumpster Rentals (BWDR). By using our services, you agree to the following Terms and Conditions. Please read carefully to ensure a smooth rental experience.

 


1. Order Confirmation and Payment

  • Your order is confirmed once payment is processed, and you agree to these Terms and Conditions.
  • A cancellation fee of $275 will apply for cancellations after the signed confirmation. Submit written cancellation requests to bwdumpsterrental@gmail.com.

 


2. Delivery and Pickup Policies

We strive for timely deliveries and pickups, but circumstances like weather and traffic may cause delays. A wasted trip fee of $275 applies if delivery or pickup cannot be completed due to:

  • Locked gates or restricted access.
  • Blocked parking or insufficient placement space.
  • Incorrect address provided.
  • Refusal of pickup at the scheduled time.
  • Overfilled dumpsters (debris exceeding the rim) or any obstruction preventing successful delivery or pickup.

To avoid delays and fees, ensure clear access and follow placement guidelines.

 

 


3. Weight Limits and Overage Fees

Each dumpster size has a designated weight limit to ensure safe transport:

  • 14-yard dumpsters: Up to 1.5 tons (3,000 lbs).
  • 20-yard dumpsters: Up to 2 tons (4,000 lbs).

An overage fee of $100 per additional ton will apply if these limits are exceeded. Monitor weight to avoid unexpected charges.

 

 


4. Prohibited Items

The following items are prohibited in BWDR dumpsters:

  • Hazardous materials: Paint, chemicals, batteries, and other toxic substances.
  • Concrete, dirt, and soil.
  • Tires and automotive parts.

Important Notes:

  • Yard waste such as branches and grass clippings must be loaded separately.
  • Prohibited items may incur additional sorting fees or result in early removal of the dumpster without refund.

For restricted materials, contact local recycling or disposal services.

 

 


5. Items Requiring Pre-Approval

Certain items may incur additional fees or require approval prior to disposal. Contact us at (614) 301-0036 before placing the following in your dumpster:

  • Large furniture.
  • Large appliances.
  • Exceptionally heavy items not listed.

 


6. Dumpster Placement and Property Liability

  • Customers are responsible for providing a flat, stable surface with adequate space for dumpster placement. Ensure no overhead obstructions like power lines or tree branches.
  • Property Damage Disclaimer: BWDR is not liable for any damage to driveways, lawns, or other property surfaces resulting from delivery, placement, or pickup of the dumpster.

 


7. Extended Rentals and Empty-and-Return Services

  • Extended Rental Periods: An additional fee of $50 per day applies for keeping the dumpster beyond the rental period. Submit extension requests in writing at least 48 hours in advance to bwdumpsterrental@gmail.com or text (614) 301-0036.
  • Empty-and-Return Service: A fee of $200 per instance applies if your dumpster needs to be emptied and returned before the rental period ends.

 


8. Customer Responsibilities and Fees

  • Customers agree to:
    • Prepay all rental fees before delivery.
    • Cover additional charges related to:
      • Weight overages.
      • Wasted trips.
      • Street permits (if applicable).
      • Prohibited or improperly disposed items.
  • Outstanding balances will be charged to the payment method used for the initial order. Late payments may incur additional fees or collection costs.

 


9. Marketing and Communications

By renting a dumpster, you consent to receive email and text communications from BWDR, including rental updates and promotional offers. You may opt out of promotional messages at any time.

 


10. Contact Information

Have questions or need help? Contact us at:

 


11. Allowed Items Summary

BWDR dumpsters can accommodate a wide variety of materials, including:

  • Household Items: Furniture, small appliances, general clutter, and mattresses (fees may apply).
  • Yard Waste: Grass clippings, branches, shrubs, and mulch (must be separated).
  • Construction Materials: Drywall, wood, non-hazardous tiles, shingles, and flooring.
  • General Trash: Cardboard, non-recyclable plastics, paper, and broken toys.
  • Fridges/Freezers: Disposing of these items will incur an additioinal $50 fee per unit.

For a full list, see our Allowed Items Guide.

 


12. Prohibited Items Reminder

To avoid additional fees or service interruptions, do not place the following in BWDR dumpsters:

  • Hazardous materials (e.g., paint, chemicals, batteries).
  • Concrete, dirt, or soil.
  • Tires and automotive parts.
 

13. Same-Day and Emergency Service

We do offer same-day and emergency dumpster rental services, but we can’t guarantee availability. We reserve the right to charge additional fees for same-day or emergency dumpster rental situations outside of our normal business hours of Monday thru Friday, 9am-5pm EST. In these situations, please give us a call at (614) 301-0036 and we will try our very best to accommodate your needs!

 

FAQ: Terms of Service

1. What happens if I cancel my dumpster rental?

If you cancel after signing the order confirmation, a $275 cancellation fee will apply.

2. Can I extend my dumpster rental?

Yes! Extended rental requests must be submitted in writing at least 48 hours before your rental ends. A $50 per day fee will apply.

3. What if my dumpster is overweight?

If your dumpster exceeds the weight limit, you will be charged $100 per additional ton. Be mindful of the weight when loading heavy materials.

4. Can I put furniture or mattresses in the dumpster?

Yes, furniture and mattresses are allowed, but mattresses may incur additional fees. Contact us for confirmation before disposal.

5. What materials are prohibited?

Prohibited items include hazardous materials, concrete, dirt, soil, tires, and automotive parts. Check the full list in the Prohibited Items section above.

6. What if the dumpster damages my driveway?

BWDR is not liable for property damage caused during delivery, placement, or pickup. Ensure the placement area is flat and stable to minimize risks.

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